Shipping policy
Shipping & Delivery
A little nature, on its way to you. Here’s what to expect when ordering from Moss & Muse.
Shipping Destinations
We currently deliver to Australia. Orders are dispatched from China through our fulfillment partners.
Order Processing
Orders are generally processed within 1–3 business days, excluding weekends and public holidays.
Processing time is separate from the delivery estimates below.
Estimated Delivery Time
Standard delivery to Australia generally takes 7–15 business days after dispatch.
Including processing, please allow approximately 8–18 business days from placing your order. Remote locations, customs checks, public holidays, and carrier disruptions may extend this timeframe.
Delivery dates are estimates rather than guarantees. If your order has not arrived within the estimated timeframe, please contact us for assistance.
Shipping Fees
Standard shipping to Australia costs US$5.99.
We offer free standard shipping on orders of US$100 or more, calculated after discounts and excluding shipping charges and taxes.
These amounts are in US dollars. The applicable shipping charge is displayed at checkout before payment.
Order Tracking
Once your order has been dispatched and tracking information is available, we’ll send a shipping confirmation email with a tracking link.
You can also access your order status page through the View your order link in your order confirmation email. Tracking updates may not appear immediately after a shipping label is created.
Separate Shipments
Items in the same order may be dispatched separately. If this happens, we will provide tracking information for each shipment where available. You will not be charged additional shipping fees for these separate deliveries.
Delivery Address Changes
Please check your delivery address carefully before completing your purchase.
If you need to correct an address, contact us as soon as possible. We’ll do our best to help, but changes may not be possible once your order has been dispatched.
Customs & Import Charges
Orders are shipped internationally. Any applicable import duties or taxes not collected at checkout may be payable by the recipient before delivery.
Delayed, Missing, or Damaged Parcels
If your parcel is delayed, appears lost, or arrives damaged, email us with your order number and details of the issue. For damaged items, include photos where possible.
If tracking shows delivery but you cannot locate your parcel, check any safe delivery locations and ask other household members before contacting us. We will help investigate with the shipping partner and arrange an appropriate resolution.
Nothing in this policy limits your rights under applicable consumer law.
Contact Us
Email: schoe_louie1965@outlook.com
Phone (AU): +61 418 680 291